Privacy and Usage Policy
Thank you for shopping at FMAllen.com. Ensuring the privacy and security of your personal information is very important to us. Our Privacy and Usage Policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.
The Information We Collect
The personal information you provide to us while creating or updating an account and at checkout is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
Some information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information may be shared with other marketers to bring you offers of interest. However, it is our policy that we will never share, sell or trade customer e-mail addresses, and we will not share any of your personal information if you instruct us not to. If you prefer that we do not share your name and address with other marketers, please email us at assistance@fmallen.com.
FMAllen.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.
Emails
We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other F.M. Allen news. Email addresses collected at FMAllen.com are only used internally and are not shared with outside parties. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please email us at assistance@fmallen.com. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.
Mail Order Catalogs
If you no longer wish to receive F.M. Allen mail order catalogs, please email us at assistance@fmallen.com or call 888-362-1947. Please include your name and mailing address as shown on your catalog. We will remove your name from our mailing list as soon as possible. Please recognize that you may receive another catalog before we are able to remove you.
Security
We go to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Our customer assistance center and stores also operate over a private, secure network. Please note, however, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
Registration, Accounts and Passwords
If you register and create an account on the Site you agree to be responsible for: (i) maintaining the confidentiality of passwords or other account identifiers which you choose, and (ii) all activities that occur under such password or account identifiers.
You agree to notify F.M. Allen of: (i) any loss of your password or other account identifiers and (ii) any unauthorized use of your password or other account identifiers. F.M. Allen shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Privacy and Usage Policy.
Your Consent
You acknowledge that this Privacy and Usage Policy is part of the Terms of Service, and you agree that using our web site signifies your assent to F.M. Allen's Privacy and Usage Policy and related terms of use provided above, is subject to all applicable laws, and is undertaken at your own risk. F.M. Allen reserves the right to change this Privacy and Usage Policy at any time, without advanced notice. If we decide to change our Privacy and Usage Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
If you have any questions about your privacy or security at www.fmallen.com, please call us at 888-362-1947 or assistance@fmallen.com and include your name and the address in the message.
If you feel that the site is not in compliance with the stated information policy, you may contact us at:
Attn: Customer Assistance
347 Main Street
Franklin, TN 37064
United States of America
Email: assistance@fmallen.com
